The Configuration Specialist plays a critical role in shaping client-facing digital experiences by configuring and maintaining the grants management system. This role bridges technical problem-solving, client support, and system optimization, ensuring that platforms run efficiently and are tailored to agency needs.

The ideal candidate is analytical, tech-savvy, meticulous, and highly responsive—someone who thrives in dynamic environments and enjoys translating requirements into functional system configurations.

a. Main Duties and Responsibilities:

System Configuration & Customization

• Configure the grants management system according to client needs and workflow specifications.

• Set up system modules, user roles, forms, business rules, permissions, and automation paths.

• Ensure configuration changes follow internal standards and maintain platform integrity.

Technical Troubleshooting & Support

• Identify, diagnose, and resolve configuration-related issues.

• Collaborate with development teams to escalate and resolve complex technical problems.

• Validate data accuracy and troubleshoot workflow or setup inconsistencies.

Client Collaboration & Requirements Gathering

• Work with client-facing teams to understand agency requirements and translate them into system

solutions.

• Communicate clearly with non-technical stakeholders and guide them through configuration logic.

Documentation & Quality Assurance

• Prepare and maintain configuration documentation and update knowledge bases.

• Participate in QA testing for updates, releases, and new features.

• Ensure implementation meets compliance, functional, and user experience expectations.

Operational & Cross-Functional Support
• Partner with Operations, Engineering, Product, and Support teams to close feedback loops.

• Suggest improvements to workflow efficiency and configuration processes.

• Support onboarding of new clients by assisting with platform setup and data alignment.