We are seeking a highly organized, energetic, and professional Scheduler to support our

enrollment operations team. This role is critical in driving employee engagement and

participation by coordinating one-on-one benefits enrollment appointments.

The Scheduler will proactively reach out to employees via phone, email, and text to assist

with booking their benefits enrollment sessions, reduce no-show rates, and ensure

seamless coordination with our Benefit Counselors.

What success look like in this role:

• High volume of calls handled daily

• High scheduling conversion rate

• Low no-show rate

• Strong follow-up discipline (no dropped leads)

• Efficient calendar utilization

Requirements

Experience

• Preferred - Experience in employee benefits, insurance, or HR-related fields

• Preferred - Familiarity with virtual meeting platforms and enrollment processes

• Preferred - Experience using Zoom Phone or similar dialing systems

• Experience in customer service, scheduling, call center, or administrative roles

Qualifications

• Bilingual: Fluent in English and Spanish (spoken and written) – C1 English level

• Strong verbal communication skills with clear, professional tone

• Comfortable making high-volume outbound calls

• Strong organizational and multitasking abilities

• Proficiency with scheduling tools and Microsoft Excel

Core competencies:

• Friendly, professional, and persuasive communication style

• High attention to detail and accountability

• Ability to handle objections and re-engage employees

• Strong time management and follow-through

• Team-oriented mindset with proactive communication