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Contact Center & BPO · LATAM · Fully Remote

CX Systems Administrator

Join a fast-paced healthcare tech company supporting critical CX systems through Salesforce, Amazon Connect, and enterprise support platforms in a high-impact remote role.

We usually respond within a week

Your impact on our mission:

You will be part of a high-caliber Revenue Technology team, helping to maintain continuity and

delivery quality across the company's CX systems during a critical period. In this role, you will serve

as an execution-focused partner for L3 support and planned roadmap work — keeping our CX &

Ops platforms stable, our internal teams unblocked, and new features and functionality flowing

to stakeholders on time..

You'll enjoy this role if you...

  • Want to make a real, immediate impact by keeping critical systems running and internal

  • teams productive

  • Empathize deeply with end-user experience and take pride in prompt, complete

  • resolutions

  • Are comfortable operating in a structured but fast-moving environment where priorities

  • can shift

  • Are curious, resourceful, and driven to learn new platforms quickly

Your day-to-day is...

  • Handling L3 escalation for internal teams across Customer Experience and Operations

  • as they utilize solutions built on Service Cloud, Amazon Connect & Service Cloud Voice,

  • Assembled, Forethought, Messaging In-App and Web, and Maestro

  • Executing senior admin-level sprint tickets including configuration updates, new

  • automation, and enhancements for CX and Ops platforms

  • Meeting with business analysts and tech leads to discuss priorities and tradeoffs

  • Creating and updating system and user documentation

  • Participating in standups, sprint estimation, and grooming ceremonies

You'll be successful in this role if you have...

  • A Salesforce Certified Platform Administrator certification and a Platform App Builder,

  • Service Cloud Consultant, or Salesforce Certified Platform Administrator II (or equivalent

  • experience)

  • Experience handling L3 technical support escalations for internal teams or end users

  • Familiarity with CX tooling and AI features (e.g., Service Cloud, Amazon Connect,

  • Assembled, Forethought, Maestro, Jira Service Desk)

  • Strong organizational and time management skills, with the ability to manage a high

  • volume of support requests

  • Excellent verbal and written communication skills

  • Comfort operating asynchronously and independently in a remote environment

Competencies (Internal Only):

  • Nimble Learning

  • Customer Focus

  • Manages Ambiguity

  • Action Oriented

Department
Contact Center & BPO
Role
CX Systems Administrator
Locations
LATAM
Remote status
Fully Remote

About Jobsity

Our roster of world-class talent allows us to find your perfect professional match—someone with the right chops and soft skills to help achieve your goals and build long-term success.

Founded in 2008
Contact Center & BPO · LATAM · Fully Remote

CX Systems Administrator

Join a fast-paced healthcare tech company supporting critical CX systems through Salesforce, Amazon Connect, and enterprise support platforms in a high-impact remote role.

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